We always aim to provide a first-class service, however if you have any cause for complaint please contact us:
In writing to:
Shepherd Health
Insured Health Ltd,
Saville House,
Sheffield,
S4 7UD
By telephone:
Should you remain dissatisfied you have the right to ask the Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone: 0800 023 4567. Web address: www.financial-ombudsman.org.uk.
You may be entitled to compensation should we be unable to meet our liabilities as an insurance intermediary under the Financial Services Compensation Scheme (FSCS). Your entitlement to compensation will depend upon the type of business and the circumstances of your claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit or for compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from FSCS.